Iso 20000 certification wikipedia

This provides the unique opportunity for organizations to differentiate themselves through ISO registration or ISO certification. Now organizations are looking to ISO to provide evidence of their commitment to service management principles, by obtaining ISO certification. There are multiple reasons for the increasing popularity of ISO including:.

Since the introduction of ISO in companies across the globe are investing in implementing the ISO guidance to help improve service delivery and IT management for internal and external customers. The added benefit of being an early adopter provides a competitive edge in competing on contracts. Large private and public sector organizations are starting to rely on ISO as a differentiating factor that helps to identify strong service providers.

ISO is comprised of 6 major sections of guidance that must be implemented by a company:. New requirements have been added for example in the areas of service planning and delivery , some content has been removed such as references to the "PDCA" methodology , and several clauses have been rephrased to be more generic.

Information technology - Service management - Part 1: Service management system requirements. Retrieved September 17, Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements. Retrieved July 07, Why ISO ? Anonymous Not logged in Log in. Namespaces Page Discussion. More More. Page actions Read View source History. Categories : Service management frameworks and standards ISO Navigation Navigation Main page What is service management?

The requirements of sections are mandatory and if they are not being met, then a nonconformity will be raised by the auditor and the organization will need to address it to gain or keep their certification to the standard.

However, if you are able to do so as an organization, it is best practise to become certified as this confirms your compliance.

Once certified, you will then have an annual surveillance audit to confirm your compliance, and then every three years there will be a re-certification audit, which is when you will be re-issued certification. With more than documents, unlimited email support and document reviews, you can meet the requirements of standard simply and effectively. You can find out more information about embedding an IT Service Management System by downloading our implementation guide using the form below:.

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