Advantages of total quality management pdf

It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern quality management systems, the successor to TQM. Here are the 8 principles of total quality management:. PDF This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous improvement.

It takes Oakland's ' Total Quality. These are the foundations of TQM, and they are supported by the key management functions of people, processes and systems in the organisation.

This section discusses each of these elements that, together, can make a total quality organisation. Total Quality management TQM is a continuous effort by the management and the employees of an organization to ensure long term customer loyalty and customer. These elements are considered so essential to TQM that many organizations define them, in some format, as a set of core values and principles on which the organization is to operate.

The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Dale H. Kanishka Bedi: Quality Management, Oxford, This results in a continuous revival of processes.

The increasing competition challenges the organization to meet the ever-increasing demands of the consumer market. TQM practices prove useful in understanding the market trends and competition so as to develop effective strategies to overcome the same. The internal stakeholders employees and investors get lucrative incentives and good returns respectively, while external stakeholders customers get superior quality of goods. This results in a good brand image and goodwill in the long run. Often, improper and ineffective communication are a hindrance to the proper functioning and development of an organization.

This results in improper understanding, low productivity, inferior quality, waste of time and efforts, thus contributing to low morale. Whereas, TQM facilitates effective communication and interaction within members of different departments and hierarchies of management.

This boosts employee morale and team-work. Therefore, it signifies less use of resources and increased customer satisfaction. Thus, the market share also increases as the existing customers act as the ambassadors to attract new customers.

Therefore, it is obvious that TQM not only brings in tangible results like superior product quality, reduction in costs, increased profitability, increased market share, and productivity. But, also, intangible returns like better communication, teamwork, employee engagement, customer satisfaction, goodwill, and increased employee morale.

However, TQM also requires employees to undergo a substantial duration of the training period, company-wide involvement and participation to quality improvement. All levels of the organizational hierarchy must be involved to make the TQM program successful.

However, with any short-coming in the efforts or improper utilization of resources, could make the success of TQM program doubtful and collapse the internal bonding of the company. VDQM processes are manpower requirements have undergone considerable divided into eight sequential categories: plan, do, check, act change Iyer, The manpower requirements have been observe, values, principles, and act.

VDQM will be based downsized and outsourced. An innovative human resource on the integration of PDCA plan, do, check, act ,observe HR process management approach shall apply for all cycle and OVPA observe, values, principles, and act cycle. This requires cycle for deriving culture oriented continuous process human work force that can innovate sustainable green improvement.

In the planning phase, educationalists define product designs, product green manufacturing, product the problem to be addressed, collect relevant data, and marketing and organizing industries. This need supply of knowledgeable trained upon a measurement to gauge its values, effectiveness and human power which can be only possible from the efficiency; in the checking phase , educationalists confirm educational sector. In the observation phase, in-service sector.

The requirement is not only persons who educationalists observe present quality related phenomena of are experts and innovators at high end but also for highly educational services; in the values phase, educationalists find skilled persons who can work at second or third level.

Hence present values of the educational services; in the principles man-power requirement has been increasing in science, phase, educationalists define future principles and in the engineering, technological disciples, as well as social, acting phase, educationalists document their overall results, humanity, economics and commerce and service industries.

ISO series focus on quality management the educational sector to supply the trained human power for all sorts of manufacturing and se4rvice organizations. Iyer, The features of quality management system QMS standards are needed to be in place in order to ensure our educational Academic Performance Indicator and Requirements for sector identifies and focuses on improving the areas where Faculty Competency Profile they have significant educational deficiencies.

In the present Considering the role to be played by the faculty, a article, importance of VDQM in an educational sector has competency profile consisting of ten areas have been been discussed. VDQMS standards and their compliance developed. By self-evaluation, one can rate the present level requirement CR with respect to higher and lower learning of competency Iyer, Then one can plan for acquiring institutions HLIs and LLIs have been discussed additional competencies through various faculty appropriately such as International Organization for development programs FDPs.

This should also enable the on TQM conducted in twelve educational institutions in identification of teachers whose performance is outstanding.

Such performances and excellence should be well recognized and rewarded. The seminars. Given below the workload norms for a faculty in performance report should comprise the data such as an University to attend his or her normal duties: publication of refereed research papers of faculty, paper 1.

Organizing Science, History, Mathematical innovations, inventions and refereed discoveries. Professor Jr. Faculty should maintain the workload diary. If the lecture is not engaged, remark should be entered why the lecture was not taken and what Advantages of daily Plan arrangements is made for extra lecture as well as 1. The daily plan gives an idea what has to be done at compensation. Based on the daily work diary, details for a week particular point has to be discussed in brief or in that is weekly summary report should be prepared detail.

This avoids wastage of time. This manages efficiently to complete the lecture. The lecture notes should be prepared on loose engaged sheets with the papers relating to one lecture filed Remarks together.

The papers should be numbered 2. On the right hand corner, a margin of 5cm is kept for putting remarks. The remark column should be Tips for Preparing the Lecture Plans used for entering the names of references from 1. The syllabus should be divided into the main topics which the materials has been collected. Time required for the main topic, 3. The lecture notes should be made up to date and and each sub topic should be noted. This is because same topic may 1. Each lecture notes should be prepared with a be important for one class which may not be Supplement.

It should contain the details about the topic namely 3. The information should be up-dated for providing to additional books, journals, publications and other the students. The new plans should be formulated. This should be prepared based with the current 3. It should contain the list of expected questions so as plans and additional material from new books, to enable the student to get prepared for answering journals, publications and seminar proceedings.

It should contain the list of instructional aids Tips for preparing the weekly plans are similar to the namely Overhead Projector, Charts and Models, yearly plans Slide Projector and Photo Displays Board. It should contain the summary of complete lecture beginning of the academic year and semester. Weekly schedule for the tutorials for that particular 6. It should contain the topics of next lecture. Department : Name of the faculty: 3. Training to implementation task force and user group Structure of the class room lectures 5.

Right choice of ERP packages Time duration of the elements of a class room lecture and brief description is given below: 1. Introduction - 5 min 2. Summarizing - 5 min 1. Developing an own ERP package in-house 4. Students Queries - 5 min development 5. Attendance - 5 min 2. Modifying and enhancing the capabilities of the 1. Introduction; existing system 1. At the start of class lecture, introduction 3. Buying readymade package should be made in brief and interesting 4.

Engaging a software company 2. The introduction should give an idea about the learning in the lecture. Actual Lecture; The options are dependent upon strategic planning and 1. During the lecture, simple questions should decision-making process and need a substantial capital be asked to the students and link their investment.

Right option has to be selected only after answers to the topics to be taught. All students must be involved with the lecture and understand it better. Results of Quality Circles in Educational Institutions 3. Direct dictation should not be given form University. QCs facilitate educational sectors to identify his notes.

There 5. All the points of the lectures should be is scope for the group based solution of academic related explained while looking in the eyes of the problems.

Summarizing; QC employs the following quality improvement QI tools: 1. Summarization should be good as it again 1. Cause —and —Effect diagrams Fishbone diagrams highlights the points covered in the lecture. Pareto Charts 2.